This week focused on Communications, and featured an extended question and answer session with Glendale's Police Chief Randy Adams and a presentation by the Communications supervisor on life as a 911 and radio dispatcher.
Here are some things I learned:
- Caruso Affiliated gets a monthly bill for the additional police services necessary to secure the Americana and control traffic in the area
- Glendale PD has 271 officers
- compared to the ethnic make up of Glendale, Armenians are underrepresented within the police department, although the department is actively trying to recruit additional Armenians
- Glendale has fewer officers per citizen than Burbank and Pasadena, yet has a far lower crime rate than either city
- The Americana has been getting 400-500,000(!) visitors on weekends. Remember that Glendale's entire population is only 200,000.
- Glendale's 911 center was overwhelmed with 250 calls from scared residents immediately after the infamous 11:15pm Americana fireworks display
- The busiest time for 911 is 3pm
- if you are on a cell phone, you are probably better off calling Glendale PD's 7 digit number rather than 911. That number is: 818-548-4840. You should put that number in your phone now rather than when you really need it.
Here is Glendale's 911 call center on the fourth floor of the police building. Note City Hall in the background. The people on this shift like the room dark.
Their computers are linked up to various databases, information about which units are on patrol and their status, as well as a map of the city. Some patrol cars have GPS, and their exact location shows up on the map.
If you're cool as a cucumber, can multitask and don't have any felonies, they're hiring dispatchers.